Partner Help Center

Your dashboard link is emailed to you right after you sign up. It looks like: personaltrainercity.com/dashboard/sponsor/<your-token>

Click the "Go to Your Dashboard" button in that email and you're in — no password needed. Bookmark the link so you can return anytime.

Lost the email? Use the dashboard link recovery page and we'll resend it instantly.

Not yet — your magic link is the safest and simplest way to access the dashboard. Every time you need a new one, visit the recovery page, enter your email, and you'll have a fresh link in seconds.

To guarantee delivery, add leads@personaltrainercity.com to your contacts / Safe Senders list.

• Gmail: add the address to your contacts.
• Outlook: add it to Safe Senders.
• Other providers: search for "safe sender list" in your settings.

Already did that and still not seeing emails? Check the Troubleshooting section below.

On your dashboard, find the "Lead Destination Email" box and click Edit. Enter the new email and click Save. The change applies immediately.

On your dashboard, find the "Booking URL" box and click Edit. Paste your Calendly link or website URL (starting with https://) and click Save.

Premium (Featured) partners display a booking button on their listing. Basic (Verified) partners can still save a booking URL — upgrade to Premium to make it visible to clients.

• Your plan (Featured, Verified, or Request Introduction) and monthly fee
• Your lead destination email and booking URL (editable inline)
• A live table of every client introduction from the last 90 days
• Contact details, fitness goals, experience level, and budget for each lead
• One-click CSV export of all your leads
• A "Manage Billing" button for invoices, payment methods, and plan changes

On your dashboard, click "Export CSV" above the leads table. Your browser will download a CSV file you can open in Excel, Google Sheets, or your CRM.

On your dashboard, click "Manage Billing". You'll be taken to a secure Stripe-hosted page where you can:

• Update your payment method
• View and download invoices
• Cancel or change your subscription

Any change you make there takes effect immediately.

• Verified Partner — your listing is confirmed real, with lead routing to your inbox and standard placement in search results.
• Featured Partner — adds a "Featured" badge, a Booking button on your listing, a direct website link, and priority placement in search results.

From your dashboard, click "Upgrade" (visible on the Basic plan), or visit the partner plans page. You'll be billed the difference prorated for the rest of the billing cycle.

You keep full access through the end of your paid month. After that, your listing reverts to the standard (free) profile — it stays on the site, but lead capture stops forwarding to your inbox and any Featured benefits are removed.

You can restart your plan anytime from the partner plans page.

Use the billing support form. Invoices are also downloadable anytime from the "Manage Billing" page on your dashboard.

Visit the dashboard link recovery page, enter the email you signed up with, and we'll resend your link right away. Make sure to check your spam folder.

1. Confirm your lead email — check the "Lead Destination Email" on your dashboard. Is it the inbox you're checking?
2. Check spam/promotions — add leads@personaltrainercity.com as a contact / safe sender.
3. Check your dashboard — every lead from the last 90 days is listed there, even if the email didn't arrive. You can also export them as a CSV.
4. Still missing? Submit the dashboard help form and we'll dig in.

That message means the token in the URL doesn't match a facility record — usually a typo or a copied link missing characters. Use the dashboard link recovery page to get a fresh link instantly. No ticket needed.

Listing details (name, address, description, photos) are managed by our editorial team to keep every profile accurate and vetted. For changes to anything besides your lead email and booking URL, submit the account changes form and we'll update it within 1 business day.

Yes — each facility listing is billed separately with its own dashboard link. Use the claim/pricing form and mention your locations; we can set up a single invoice for multi-site partners where applicable.