Privacy Policy

This Privacy Policy explains how Personal Trainer City (“PTC”, “we”, “us”) collects, uses, and protects information when you use the PTC Readiness Assessment (the “Service”). “You” means the coach, studio, or gym that uses the Service (the “Customer”) — and, where noted, the clients who complete assessments through your assessment link.

1. Who we are

PTC Readiness Assessment is a product of Personal Trainer City (operated by LionFire Group LLC, a Maryland limited liability company). Questions about this policy can be sent through our contact form.

2. Information we collect

We collect information in three ways: what you give us, what your clients give us through your assessment link, and what we gather automatically.

• Account information. When you set up an account we collect your name, business name, email address, plan, and billing status. Payments are processed by Stripe; we never see or store your full card details.
• Client assessment data. When a client completes an assessment through your assessment link, we collect their name, email address, optional phone number, and their answers to the assessment questions. This information is collected on your behalf and stored for the purposes of the Service.
• Technical data. We automatically collect limited technical data such as IP address, browser type, device type, and pages visited, to operate and secure the Service.
• Communications. When you contact us — through the contact form or by email — we keep a record of your message so we can help you.

3. How we use your information

• To operate the Service: generate the Fitness Blueprint and Coach Sales Brief, send client confirmation emails, and manage your account and subscription.
• To manage billing and your account.
• To secure the Service and prevent abuse or fraud.
• To respond to support requests and communications.
• To comply with legal obligations.
• With your consent, to send product updates and marketing. You can opt out at any time.

4. How we share information

We never sell your information. We share it only in the ways needed to run the Service:

• Service providers. We use trusted third parties to host and store data (Netlify), deliver email (Resend), and process payments (Stripe). Each is bound by its own privacy and security obligations.
• Legal requirements. We may disclose information when required by law, subpoena, or court order, or to protect the rights, property, or safety of PTC, our customers, or the public.
• Business transfers. If PTC is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

5. Data retention

• Client assessment data is automatically deleted 180 days after submission, unless you arrange otherwise. An individual submission can be deleted from the dashboard inbox at any time.
• Account data is retained while your subscription is active and afterward as required for legal, tax, or billing purposes, then deleted or anonymized.
• Backups are retained according to our hosting provider’s schedules and may persist briefly beyond the standard deletion window.

6. Your rights

Depending on where you are located, you may have the right to access, correct, export, or delete your information, or to object to certain processing. You can exercise these rights through our contact form. We respond to verified requests within 30 days.

7. Security

We use industry-standard safeguards, including TLS encryption in transit, encryption at rest, and least-privilege access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s privacy

The Service is not directed at anyone under 16. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International data

Our service providers may process data in the United States and other countries. Where personal data is transferred internationally, we rely on appropriate safeguards required by applicable law.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted here and, where significant, announced by email. The “Last updated” date above reflects the most recent revision.

11. Contact

Questions or requests under this policy can be submitted through ourcontact form.