Self-service help center

Every account gets a branded assessment page that lives at a personal PTC address, for example:

https://www.personaltrainercity.com/coach/your-name

There is nothing for clients to install — the assessment runs entirely in the browser on any phone, tablet, or desktop.

Where to share it

• Instagram / TikTok bios and link-in-bio tools
• Booking confirmation emails and appointment reminders
• Email signatures and text messages
• QR codes on flyers, business cards, and reception desks

Facility Pro includes an embeddable widget. The assessment is delivered as a lightweight iframe that works on WordPress, Squarespace, Webflow, Wix, and any plain HTML page — no CSS or JavaScript conflicts, and it’s responsive out of the box.

Copy and paste this one-line snippet anywhere on your site, replacing your-slug with your studio’s address:

<iframe src="https://www.personaltrainercity.com/embed/your-slug" width="100%" height="700" frameborder="0"></iframe>

Your shareable assessment link and the embed widget are included with every account.

Clients answer about a dozen quick multiple-choice questions about their goals, movement, lifestyle, and nutrition, then enter their contact details:

• Age / lifestyle bracket
• Primary fitness goal
• Training experience
• Lifestyle and daily activity
• Current stress level
• Eating habits, cooking comfort, and dietary approach
• Medical condition screening (nutrition-related)
• Areas of discomfort or limitation
• Name, email, and optional phone number

A health disclaimer is presented before submission, and an automated confirmation is sent to the client the moment they finish. The whole flow takes about 60 seconds and is fully responsive on mobile.

From the nutrition answers, the assessment builds a display-only Nutrition Score with plain-English guidance, and flags clients who report a medical condition that affects their nutrition for referral to a qualified dietitian or physician. Nutrition output is general education for performance — not medical nutrition therapy.

Best practices

• Share your link as soon as a consultation is booked — don’t wait until the day before.
• Ask clients to complete it before the consult so you walk in prepared.
• Use the scored Fitness Blueprint as the consultation agenda — it tells you exactly what to talk about.

Your brand carries through the entire client experience:

• Logo and brand name appear at the top of your assessment page and in email deliverable headers.
• Brand color is applied across the assessment UI and the Fitness Blueprint.
• White-label — your clients see only your brand. The assessment page and client confirmation emails carry no Personal Trainer City branding.

Branding changes apply automatically — there’s nothing to redeploy.

Every completed assessment delivers a single, unified Fitness Blueprint & Coach Sales Brief to the email inbox on your account — the moment your client hits submit. No separate files, no portal to check.

• Fitness Blueprint & Coach Sales Brief — one formatted email containing the full client profile, movement and readiness scores, a display-only Nutrition Score with plain-English guidance, biomechanical and lifestyle flags, coach talking points, a program recommendation, and objection-handling prompts. Your complete pre-consultation briefing, all in one place.
• Client confirmation — a branded email to the client confirming their assessment was received and outlining what happens next.

Zero app logins or PDF downloads required on the gym floor — everything you need to lead the consultation lands directly in your email inbox.

Every completed assessment is delivered instantly to the notification email on your account. Point it at a shared inbox (info@gym.com) and the whole team gets every lead — there are no per-coach fees or routing limits.

• Facility Pro — $199/month or $1,990/year. Unlimited client assessments, custom branding (logo, color, name), a shareable link and embeddable website widget, and Fitness Blueprints with a Coach Sales Brief and Nutrition Score delivered straight to your inbox. Billed monthly or annually (2 months free) — either way the feature set is identical.

Payments are processed securely through Stripe. There are no contracts — cancel at any time.

Manage billing yourself. Open your dashboard and click Manage billing to launch the Stripe Customer Portal — update your card, download invoices, and cancel without contacting support.

• Assessment data is stored securely and automatically deleted 60 days after submission.
• You are responsible for informing clients that their information is collected and how it’s used.
• The assessment includes a health disclaimer for every client before submission.

See ourPrivacy Policyfor full details.